Privacy Policy

Last updated: September 19, 2024

This Privacy Policy describes how betssilo24 ("we", "us", or "our") collects, uses, stores, and shares information about you when you access or use our platform at betssilo24.com (the "Service"). By using the Service, you agree to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you provide when you register an account, enrol in a course, contact support, or otherwise interact with the Service. This may include:

Full name and display name
Email address
Password (stored in hashed form)
Phone number, if provided voluntarily
Billing and payment details processed through third-party payment processors
Communications you send to us, including support requests and feedback

1.2 Information Collected Automatically

When you use the Service, certain technical data is collected automatically, including:

IP address and approximate geographic location derived from it
Browser type, version, and operating system
Device identifiers and screen resolution
Pages visited, time spent, and navigation paths within the Service
Referring URLs and search terms used to reach the Service
Course progress, completion status, and assessment results
Session timestamps and interaction logs

1.3 Cookies and Similar Technologies

We use cookies, local storage, and similar tracking technologies to maintain sessions, remember preferences, and analyse usage patterns. You may configure your browser to refuse cookies, though some features of the Service may not function correctly as a result.

1.4 Information from Third Parties

If you choose to sign in using a third-party authentication provider, we may receive basic profile information such as your name and email address as permitted by that provider's terms and your privacy settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

To create and manage your account and authenticate your identity
To deliver course content, track learning progress, and issue certificates
To process payments and manage subscriptions or purchases
To respond to your enquiries and provide customer support
To send transactional communications such as enrolment confirmations and password resets
To send service-related announcements and, where permitted, promotional communications
To improve, personalise, and develop the Service
To detect, investigate, and prevent fraudulent or unauthorised activity
To comply with applicable legal obligations

3. Legal Basis for Processing

We process your personal information on one or more of the following grounds:

Contractual necessity: processing required to deliver the Service you have requested
Legitimate interests: processing that serves our reasonable business interests, such as improving the platform and preventing fraud, where those interests are not overridden by your rights
Consent: processing for which you have given explicit permission, such as receiving marketing communications
Legal obligation: processing required to comply with applicable law

4. Sharing of Information

We do not sell your personal information. We may share your information with:

4.1 Service Providers

We engage trusted third-party vendors to operate parts of the Service, including hosting providers, payment processors, email delivery services, and analytics platforms. These vendors are permitted to use your information only as necessary to provide services to us and are bound by confidentiality obligations.

4.2 Business Transfers

In the event of a merger, acquisition, reorganisation, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change and the choices available to you.

4.3 Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental authority, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

4.4 With Your Consent

We may share your information with additional parties when you have given us explicit permission to do so.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We also retain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we delete or anonymise it in a secure manner.

You may request deletion of your account and associated data at any time by contacting us. Certain information may be retained for a limited period following deletion where required by law or for legitimate operational purposes.

6. Data Security

We implement appropriate technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission, access controls, and regular security assessments.

No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

7. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

Access: request a copy of the personal information we hold about you
Correction: request that inaccurate or incomplete information be corrected
Deletion: request that your personal information be deleted, subject to certain exceptions
Restriction: request that we limit how we use your information in certain circumstances
Portability: request a structured, machine-readable copy of information you have provided to us
Objection: object to processing based on legitimate interests or for direct marketing purposes
Withdrawal of consent: where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us using the details provided in the Contact section below. We will respond within a reasonable timeframe and may need to verify your identity before processing your request.

8. Marketing Communications

We may send you promotional emails or notifications about new courses, features, and offers. You may opt out of marketing communications at any time by clicking the unsubscribe link in any such message or by contacting us directly. Opting out of marketing communications will not affect delivery of transactional or service-related messages.

9. Children's Privacy

The Service is not directed to children under the age of 16. We do not knowingly collect personal information from individuals under this age. If we become aware that we have collected information from a child without appropriate consent, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us.

10. Third-Party Links and Services

The Service may contain links to third-party websites, tools, or services. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any external services you access through links on our platform. We are not responsible for the privacy practices of third-party sites.

11. International Data Transfers

Your information may be processed and stored in countries other than the one in which you reside. Where we transfer information across borders, we take steps to ensure that appropriate safeguards are in place to protect your information in accordance with this policy and applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, by sending a notification to the email address associated with your account.

Your continued use of the Service after any changes become effective constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

13. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us:

Method	Details
Email	support@betssilo24.com
Phone	+61 2 4988 0255
Post	1 College Dr, Port Macquarie NSW 2444, Australia
Website	betssilo24.com